Ordering & Payment
Orders
You do not need an account to place an order
Please email us if you require our address and business details for vendor set up
We offer instant credit to Government funded organisations (schools, academies, colleges, libraries and other government services) provided the order is authorised, has a contact name, telephone number and an order number. Payment to be made by credit transfer or cheque – We do not accept card payments
We do not ship overseas (including Ireland, Channel Islands, Isle of Man & Scottish Isles) to residential addresses or via third party couriers.
PLEASE NOTE THE TERMS & CONDITIONS OF SALE
Orders may be placed via the website, by post, telephone or email. Invoices will be sent when goods are dispatched.
Payment may be made by cheque or by credit transfer. Full details will be on the invoice. We do not accept card payments.
Payment is due on delivery of goods and before 30 days from date of invoice.
Artefact Boxes are to purchase only and not for rental.
If there is a problem with any of the items you have ordered please notify us immediately and no later than seven days after signed delivery of your parcel. After this time we are unable to rectify any issues.
We ask that the artefacts are unpacked by an adult and not young children. Some of the items are breakable. Also you may not consider that all the contents comply with your risk assessment.
Notes and information pages provided with the collections are gratis and do not form any part of the sale.
Boxes sent out prior to school holidays particularly need to be checked as we are unable to replace damaged items several weeks after delivery.
Non-Government funded orders will require payment prior to dispatch of goods. Please contact for details.
Telephone 0845 519 5378
Remittances
Payment may be made by cheque or by credit transfer. Full details will be on the invoice.
We do not accept card payments.
Where credit is provided payment is required within 30 days from the invoice date. Artefacts to Order reserve the right to charge interest on any overdue invoices.
Delivery
We endeavour to despatch goods within five working days of receiving the order, although we ask you to allow 28 days.
If you require goods by a certain date, please indicate this at the time of ordering and we will do our best to ensure you are not disappointed.
Packing and carriage is free of charge to UK mainland.
We do not ship overseas, to residential addresses or via third party couriers.