Terms & Conditions


We endeavour to dispatch goods within five working days of receiving the order, although we ask you to allow 28 days.

If you require goods by a certain date, please indicate this at the time of ordering and we will do our best to ensure you are not disappointed.

Packing and carriage is free of charge.

We do not ship overseas (including Ireland, Channel Islands, Isle of Man & Scottish Isles) to residential addresses or via third party couriers.                                      

We do not ship Boxes during school holiday periods.


All boxes of artefacts are sold subject to availability.

Boxes are for purchase only and not for rental.

Whilst Artefacts to Order endeavours to supply goods as described it is sometimes necessary to substitute artefacts with items of the same value depending on stock availability.

Notes and information pages provided with the collections are gratis and do not form any part of the sale.

The photograph displayed may differ from the actual contents.

Unpacking the boxes, damaged goods and shortages

If there is a problem with any of the items you have ordered please notify us immediately and no later than seven days after signed delivery of your parcel.

After this time we are unable to rectify any issues.

We ask that the artefacts are unpacked by an adult and not young children. Some of the items are breakable.  Also you may not consider that all the contents comply with your risk assessment.

Boxes sent out prior to school holidays particularly need to be checked as we are unable to replace damaged items several weeks after delivery.

Please note: Goods are not available on sale or return. Returns will only be accepted by prior arrangement.

If the order is cancelled after dispatch of goods we reserve the right to charge all courier fees to recover the items sent.

Prices are quoted net of VAT; the current rate will be added to all orders.


Payment may be made by cheque or by credit transfer. We do not accept card payments.

Where credit is provided payment is required within 30 days from the invoice date.

Please bear this in mind when ordering prior to school holidays.

Artefacts to Order reserve the right to charge an administration fee and/or interest on any overdue invoices.

Non-payment will result in the invoice being passed for debt collection – fees will be applied.

Goods remain the property of Artefacts to Order until they are paid for in full.

Official orders

We offer instant credit to Government funded organisations provided their order is authorised, has a contact name, telephone number and an official order number.

Credit is offered with the understanding that invoices are settled according to our terms of trade.

Orders may be placed via the website, by post or telephone.

Please email us if you require our address and business details for vendor set up

Invoices will be sent by email and post when goods are dispatched.

Payment is due within 30 days from date of invoice.

Non-Government funded orders will require payment prior to dispatch of goods. Please contact for details.

Artefacts to Order reserves the right to modify, change, amend or update these terms and conditions of use, at any time, and you agree to be bound by these changes. If you do not accept these conditions, please leave this Website.


All copyright, design rights and all other intellectual property rights within this Website and its content belong to Artefacts to Order. Any use of such rights is solely on the basis of these terms and conditions.

Limitation of Use

You warrant to Artefacts to Order that you will not use this Web site for any purpose that is prohibited or unlawful.

Service Interruption and Viruses

This Website is provided on an “as is” basis and we make no guarantee that the Site is suitable for your purposes. Artefacts to Order makes every effort to ensure that this Website is free from viruses and that access is provided continuously and free of faults. As it is technically impossible to provide a web site free from interruptions Artefacts to Order makes no guarantee that this Site will be free from interruptions or viruses. Artefacts to Order will not be held responsible or liable for any damage to your computer or any of your property as a result of browsing this Site or accessing hyperlinks to websites operated by third parties.


This Web site is provided as a free service and is available to all Internet users. Use of this Web site does not create any legal relationship between you and Artefacts to Order. In no circumstances shall Artefacts to Order or its employees be liable to you for any direct, indirect or consequential loss, liability (other than for death or personal injury), claim, costs and expense suffered as a result of your use of this Website.

Can’t find what you are looking for?

We welcome a challenge, just ask! Tel/Fax: 0845 519 5378